In the current scenario, and after the pandemic has shown that new business technologies have come to stay – think of collaboration tools to support remote work, enhanced security and cloud solutions -, we have received more inquiries than ever before from companies like yours, who are not happy with their current IT situation. Furthermore, from all these calls and emails, we have discovered a remarkable trend: business owners, executives and managers want a lot more out of their IT infrastructure. More than you’re currently being provided, IT that just works, and helps you to grow the business (not hold it back).

Given that most of us had to change the way we were used to working in the last 12 months, it’s more important than ever to have a solid IT baseline and a partner who listens to you and understands your needs. Someone who will actively seek new ways to help you do things in a simplified and efficient way, who keeps you as protected as possible from security breaches, and who takes the stress out of maintaining a proactive and productive IT configuration.

Surely, there are good IT service providers in Miami, or even in Florida, who will do the right thing for you. But sadly, there are also several firms that don’t seem to have the necessary levels of care, expertise, or attention to details. And there’s a growing number of ‘bedroom warriors’, who simply don’t have the capacity, time or skill to proactively keep your IT running the way it should for you. And that’s without even talking about making improvements.

Many businesses like yours have realized that their current IT department is uncapable of keeping up with the evolving technologies and the increasing sophistication of security threats, or that their service providers (MSP) are not truly partners, but just another supplier. They’ll fix things when they break, tut there’s no real care or concern in helping you to avoid problems in the first place. That’s not what you should want or need from an IT service provider. What you should be looking for is an IT partner. And that’s exactly what we want with our clients - a partnership.

With this in mind, we wanted to share the top 4 questions business owners and managers are asking, that we can say ‘YES’ to.

Question: Can we work together proactively, rather than just calling you when things go wrong?

YES!

In fact, we offer ‘Proactive IT Support’, and we only work with businesses in this way, to create a true partnership rather than just being another of your suppliers. We work proactively because experience tells us that it’s the best way to keep your systems running at optimum levels.

Unexpectedly, most businesses had to send their entire teams to work from home in 2020, which was a total new shift they’d never done before - especially not on such a large scale - so it’s a good exercise to put ourselves in their shoes and understand that most of them were totally unprepared.

Instantly, they came to realize that their IT support providers, or their in-house IT staff, didn’t have time to help them move their operation into people’s homes because they were simply too busy. Or under-prepared for such an event.

Either way, it left many people realizing just how much they rely on their business IT. And what a disaster it can be when things aren’t set up correctly.

“At Zakini, we have always sought to work with business owners and business managers who really understand the need for a more permanent solution to their IT needs. People that have a long-term vision. Only through this sort of alliances can our business grow, and we can be there for our clients when they need us most, as well as to answer day-to-day inquiries.”

Diego Pietropaolo, Founder Zakini, Miami Beach.

We will always be at your disposal to hear from you when things go wrong, but the proactive work we do between those times will minimize the frequency and scale of emergencies.

Question: Can your IT services help to grow my business?

YES!

IT is at the core of every single business. From a simple printer to a complex structure of hardware and software, an entire setup that is unique to you. It’s everything in between: your network, your server, your security, your backup, your devices, your phones, the software, the applications, the way you share files, and so much more that is intrinsic to your company.

The more tailored your IT infrastructure is to you and your team, the more streamlined your business will be. And the better the product or service is that you deliver to your client.

Our job includes getting to know your team and your business inside out, to see how things can work efficiently, and what needs to be fixed or improved.

• What do you think works well for you?

• What do your staff moan about?

• How would things look in a perfect world for your business?

Knowing every aspect of your business and your people allows us to make your systems work harder, so that you get more done in less time, with less effort. Your productivity will raise and so will your motivation. And the consequence will translate into more delighted customers, incremental sales and better customer reviews.

Question: Do you have a clear plan in place if our IT goes down?

Absolutely. YES!

We’ve seen how detrimental it can be to a business when an IT setup goes down and there’s no backup or a recovery plan in place. In some cases, it can mean a little downtime. But in cases of a big data security breach, it can spell the end for a business.

“One of the first things we want to make sure when working with a new client, is to deploy a backup system and to establish a disaster recovery strategy. Each of our clients have an off-site back-up of all their data, which is updated every day (sometimes continually all day). And we regularly test it to make sure it’s working correctly.”

Ariel Di Girolamo, IT Services Manager Zakini, Buenos Aires, Argentina.

The disaster recovery plan will be different for each business. So, while we’re getting to know you and your team, we learn about the systems which are vital to you and the data you collect. That way we can identify what you can keep the business running without, and for how long.

As we get to know your people, we can help you to create a procedure for any potential problems or breaches to be reported. We can assign key contacts within your business to be a point of contact, and to get the ball rolling and alert us to an issue.

To make things fast we work remotely 99% of the time. But when somebody needs to physically be with you, we’ll arrange that as a priority too.

Basically, we react as if it were our own business with the issue, minimizing both data loss and downtime as far as possible.

Question: Can you maintain and update our systems without disruption to the team?

YES!

Downtime is a productivity killer. Not only does it mean you have a business full of people who can’t work, but when things do get back up and running, it takes everyone a while to get back to what they were doing.

We spend a huge amount of time working away in the background for you. We make necessary updates, check that data is being backed-up as it should be, make sure there are no potential security breaches. And the list goes on…

The great part? It’s an invisible job that you don’t even know we’re doing. That means that most of what we do has zero disruption to you and your team, and we carry out maintenance in a way that won’t disturb you or your people.

We’re here to help you do more, not less!

Have you a question that we haven't answered?

We get many other questions regularly. So if you have a few of your own, or if you’re currently looking for a new IT partner, make sure to drop us a line at hello@zakini.com. We will answer your questions and will be as transparent as possible when it comes to telling how we can work with you.

If you’re looking for a new IT support partner - one who works as part of your business and not as another supplier - give us a call to 305 400 0992. We’d love to discuss how we can help your company reach your business goals this year.